FAST and QUALITY SERVICE
We have a service network that enables us to provide uninterrupted service to our machines located in different countries and continents at various intervals. Our Fault Service system is designed to ensure continuous service both locally and globally, aiming for customer satisfaction and uninterrupted production.
With the advanced technological infrastructure we have developed, we can achieve zero-error fault detection and quickly resolve damages.
SERVICE and REPAIR
Our company ensures the continuous operation of your business by providing fast and high-quality solutions in machine service. Our experienced team, equipped with the latest technology and methods, performs maintenance and repairs on your machines in the shortest possible time. Prioritizing customer satisfaction, we offer tailored solutions to meet your needs and maximize the efficiency of your machines. Trust us with your machine service needs; we are here with our timely and effective service approach.
QUALITY and PRECISE MANUFACTURING
Precise and Quality Based Production
At UNBAK ecosystem, our company guarantees customer satisfaction by producing with the highest quality standards and precision. With our advanced technology machines and expert team, we meticulously work at every stage to achieve excellent results. The quality and accuracy of our products reflect our attention to detail and continuous improvement efforts. We make a difference in the industry with our reliable and superior manufacturing services.
Our company focuses on R&D efforts by prioritizing innovation and quality. With our expert team, we continuously improve our products and processes with the latest technologies. Through our R&D investments, we develop innovative solutions tailored to customer needs and strengthen our leading position in the industry.
COMPANIES WORKING WITH US
OUR SOLUTION PARTNERS
Light Steel Constructions
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Frequently Asked Questions
What are the most common issues customers experience after purchasing the product?
Our machine is user-friendly, but an operator without sufficient experience or training may find it difficult to set up the machine properly. Therefore, the initial training we provide at our facility plays a crucial role in ensuring the longevity of the machine and error-free production for the buyer's operator.What is your company’s maximum commitment time for initiating the resolution of an issue?
When you become a part of the UNBAK Family, a WhatsApp group is created as a priority to quickly manage our after-sales services. Issues such as production errors and operator questions are addressed within the first 5-15 minutes. In the second phase, we remotely connect to the machine and inspect it through the software, fixing any issues that can be corrected immediately. In the third phase, we conduct a video call via WhatsApp for problem identification and resolution. If a spare part replacement is deemed necessary during this phase, it will be shipped from our stock to your location, no matter where you are in the world. If the problem cannot be resolved in the third phase or requires faster intervention, a visit to your workplace is planned and carried out.In an emergency, our technician team will visit your factory to resolve the issue on-site.We prefer to train your operator at our facility before the delivery of your machine. Typically, we invite the customer’s operator to our facility just before the machine's delivery.Can a specific production sequence be programmed for home assemblies (walls, beams, and trusses)?
The sequence of operations can be arranged through VertexBD, Revit-Strucsoft, and Framebuilder MDR programs.Is there software that stops the machine when each wall/beam/truss package is completed?
Yes, there is. The machine will stop and give a warning 10 meters before the project cycle is completed.Does your company offer or know of third parties that can take our home design and production guidelines to create the frame machine file? This is likely a service we will consider.
Our software partners are VertexBD, Revit-Strucsoft, and Framebuilder MDR. Training on design software is provided by us to a person designated by the machine owner.
Why UNBAK
UNBAK Machinery's development process rises on rollforming machinery and software. You can find UNBAK's 33 years of rollform machinery experience and gain a clearer understanding of why customers from all over the world prefer us.
Light Steel Applications
Discover the flexibility, durability and variations of light steel structure applications and potentials achievable with UNBAK LSF steel frame machines and systems. See what you can do with our systems.
Resources
On this page, you can find details about all the machines included in the UNBAK LSF Steel Framing family, as well as comprehensive documents related to light steel structures and gauge steel connection details.
Contact US
You can reach us by phone, email, or through the live support panel on our website. For service requests, please fill out the service form, and we will contact you promptly.