Resources

What are the most common issues customers experience after purchasing the product?

ICARUS2024-07-29T11:15:18+00:00Our machine is user-friendly, but an operator without sufficient experience or training may find it difficult to set up the machine properly. Therefore, the initial training we provide at our facility plays a crucial role in ensuring the longevity of the machine and error-free production for the buyer's operator.

What is your company’s maximum commitment time for initiating the resolution of an issue?

ICARUS2024-07-29T11:15:58+00:00When you become a part of the UNBAK Family, a WhatsApp group is created as a priority to quickly manage our after-sales services. Issues such as production errors and operator questions are addressed within the first 5-15 minutes. In the second phase, we remotely connect to the machine and inspect it through the software, fixing any issues that can be corrected immediately. In the third phase, we conduct a video call via WhatsApp for problem identification and resolution. If a spare part replacement is deemed necessary during this phase, it will be shipped from our stock to your location, no matter where you are in the world. If the problem cannot be resolved in the third phase or requires faster intervention, a visit to your workplace is planned and carried out.In an emergency, our technician team will visit your factory to resolve the issue on-site.We prefer to train your operator at our facility before the delivery of your machine. Typically, we invite the customer’s operator to our facility just before the machine's delivery.

Can a specific production sequence be programmed for home assemblies (walls, beams, and trusses)?

ICARUS2024-07-29T11:16:14+00:00The sequence of operations can be arranged through VertexBD, Revit-Strucsoft, and Framebuilder MDR programs.

Is there software that stops the machine when each wall/beam/truss package is completed?

ICARUS2024-07-29T11:16:29+00:00Yes, there is. The machine will stop and give a warning 10 meters before the project cycle is completed.

Does your company offer or know of third parties that can take our home design and production guidelines to create the frame machine file? This is likely a service we will consider.

ICARUS2024-07-29T11:16:38+00:00Our software partners are VertexBD, Revit-Strucsoft, and Framebuilder MDR. Training on design software is provided by us to a person designated by the machine owner.