When you become a part of the UNBAK Family, a WhatsApp group is created as a priority to quickly manage our after-sales services. Issues such as production errors and operator questions are addressed within the first 5-15 minutes. In the second phase, we remotely connect to the machine and inspect it through the software, fixing any issues that can be corrected immediately. In the third phase, we conduct a video call via WhatsApp for problem identification and resolution. If a spare part replacement is deemed necessary during this phase, it will be shipped from our stock to your location, no matter where you are in the world. If the problem cannot be resolved in the third phase or requires faster intervention, a visit to your workplace is planned and carried out.
In an emergency, our technician team will visit your factory to resolve the issue on-site.
We prefer to train your operator at our facility before the delivery of your machine. Typically, we invite the customer’s operator to our facility just before the machine’s delivery.